At 99xx, we believe that gaming should be an enjoyable form of entertainment — not a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools and knowledge to stay in control.
Every feature of the 99xx responsible gaming programme is designed with one goal: keeping you in control of your experience at all times.
If you feel that gaming is no longer enjoyable or is causing you distress, you can request a self-exclusion period at any time. Once activated, your 99xx account will be suspended for the duration you choose — ranging from 30 days to permanent closure. Contact our support team at [email protected] to initiate the process immediately.
You can set a daily, weekly, or monthly deposit limit on your 99xx account to ensure you never spend more than you are comfortable with. Deposit limits take effect immediately when you lower them. If you choose to raise a limit, a mandatory cooling-off period applies before the increase comes into force — giving you time to reconsider.
Losing track of time during a gaming session is a common experience. 99xx allows you to set a maximum session duration. Once your session reaches the limit you have chosen, you will receive a clear notification and be given the option to end the session or continue with awareness that your limit has been reached.
A time-out is a short-term break from the 99xx platform, suitable for players who need a brief pause rather than a full self-exclusion. Time-outs can be set for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in or place any bets. The feature is available on request via our support team.
Reality check notifications remind you how long you have been playing during the current session. These pop-up reminders appear at regular intervals that you define yourself — every 30, 60, or 90 minutes — and display your net win or loss for the session, helping you make informed decisions about whether to continue playing.
Our support team is available around the clock, every day of the year. If you have concerns about your own gaming behaviour or that of someone you know, our trained support staff are ready to listen without judgement, explain your options, and help you activate any protective measure you need — quickly and confidentially.
The 99xx platform is strictly for players aged 18 years and above. Under-age gambling is illegal and harmful. We enforce this rule without exception across all players in Bangladesh and beyond.
Every new account on 99xx is subject to identity verification before any withdrawal can be processed. Our KYC (Know Your Customer) process requires you to submit a valid government-issued ID — such as a National Identity Card (NID) or passport — confirming that you are at least 18 years old. Accounts where age cannot be confirmed are suspended pending verification.
If we have any reason to believe that an account is being accessed by a person under the age of 18, we will immediately freeze that account and void any associated balances. We take this responsibility seriously because the welfare of young people in Bangladesh is paramount.
If you share a device with younger family members, we strongly recommend:
Answering "yes" to two or more of the questions below may indicate that gambling is beginning to have a negative impact on your life. If that is the case, we encourage you to reach out to our support team straight away — help is available and there is no judgement.
Do you find yourself spending more money on gaming than you originally planned when you sat down to play?
Have you ever tried to win back money you lost on 99xx or any other platform by continuing to play?
Do you feel irritable, restless, or anxious when you are unable to access gaming platforms?
Have you borrowed money, sold possessions, or neglected household expenses in order to fund gambling?
Has someone close to you — a family member, friend, or colleague — expressed concern about how much time or money you spend on gaming?
Do you find it difficult to stop playing even after you have decided to quit or have reached a loss limit you set for yourself?
Have you ever used gambling as a way to escape stress, anxiety, depression, or problems at work or at home?
If you answered "yes" to any of the above, please contact us at [email protected] — our team can activate deposit limits, a time-out, or full self-exclusion on your account within minutes.
Requesting any of our responsible gaming tools takes less than five minutes. Here is how to get started.
Send a message to [email protected] or reach us via the live chat feature on the platform. Tell us which tool you would like to activate — deposit limit, time-out, reality checks, or self-exclusion.
For security purposes, our team will confirm your identity using the details associated with your 99xx account before making any changes. This ensures that no third party can alter your account settings without your knowledge.
Tell us the specific limits or durations you want applied. For deposit limits, specify the amount in BDT and the timeframe. For time-outs and self-exclusion, specify the duration. For reality checks, specify the interval frequency.
Your chosen protection measure is applied to your account immediately. You will receive a confirmation message to your registered email or mobile number. Decreasing a limit or activating self-exclusion takes effect instantly — no waiting period.
Decide in advance the maximum amount in BDT that you are comfortable spending during a gaming session — and treat that figure as a firm limit, not a starting point. Whether you use bKash, Nagad, or Rocket to fund your account, only deposit what you can genuinely afford to lose. Gaming should come out of your entertainment budget, never from essential household funds.
One of the most common patterns associated with problem gambling is chasing losses — the impulse to keep playing after a losing session in the hope of recovering the money lost. At 99xx, we want to be transparent with you: chasing losses rarely works, and it is the single most reliable path to spending more than you intended. If you find yourself in a losing session, the responsible choice is always to stop, take a break, and return another time.
99xx offers casino games, live slots, cricket betting, fishing games, and card games such as Jacks or Better — all of which are forms of entertainment with a built-in house edge. They are not investments, income streams, or strategies for financial recovery. Approaching them with that expectation from the outset is the healthiest and most sustainable mindset for long-term enjoyment.
Long, uninterrupted gaming sessions can distort your sense of time and money. We recommend setting a timer outside the platform — on your phone or a household clock — as a secondary reminder independent of any in-platform tools. Step away from the screen, drink water, and re-evaluate your session from a clear head before deciding whether to continue.
Healthy gaming sits alongside other leisure activities — time with family, outdoor activities, hobbies, and social connections — rather than replacing them. If you notice that 99xx or any gaming platform is beginning to occupy more of your time or mental energy than other parts of your life, that is an important signal worth taking seriously. Our support team is here to help you recalibrate without judgement.
Our support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. If you are concerned about your own gaming habits or those of a family member, reach out to us directly. All responsible gaming requests are handled confidentially and prioritised above standard support queries.
Email (plain text — not a link):
[email protected]When gaming stays fun, everyone wins. Browse our full game library, check our FAQ for answers to common questions, or log in to your 99xx account and set your personal limits today. For adults aged 18 and above only.
For adults aged 18 and above only. 99xx operates as an entertainment platform. Please gamble responsibly.